1. Go to Accounts and select Add Account.
2. Choose MetaTrader 5, enter login, server and password or connect via investor password if you only need read-only analytics.
3. Confirm the account shows Connected. If it sticks on connecting, check server spelling and that the account isn't locked by the broker.

1. Go to Accounts → Add Account and choose cTrader.
2. Sign in with your cTrader ID and approve trading permissions.
3. After approval, the account appears in Accounts with a Connected badge.

1. Open Trade Copier and click Create Route.
2. Select a Master account and one or more Slave accounts.
3. Choose Sizing (fixed, multiplier, balance-weighted) and set caps for max lots and concurrent positions.
4. Configure Symbols and any mappings or allowlists.
5. Set Session Windows if you only want copying during specific hours.
6. Save and start the route. The status changes to Active.

• Fixed: Same lot size every trade. Good for consistency on small accounts.
• Multiplier: Slave lots = Master lots × multiplier. Mirrors relative intent.
• Balance-weighted: Scales to account equity. Use when slave balance differs from master.
• Add Max Lot and Max Positions caps for safety.

• Route is paused or master/slave not Connected.
• Symbol not on the allowlist or mapping missing.
• Exposure cap, session window, or max positions blocked it.
• Insufficient margin or market closed on the slave broker.
• See Trade History for the reason code and timestamp.

Brokers use different symbols and suffixes. Add mappings in the route so a master symbol translates to the correct slave symbol.

• Example: XAUUSD → XAUUSD.a
• Unmapped symbols are skipped and logged.

Yes. In the route, add Session Windows. Trades outside those windows are ignored. Use separate windows per instrument if needed.

Routes are low-latency. Delays usually come from broker execution, network hops, symbol mapping checks, or risk guard evaluations. Check the per-trade latency in Trade History.

Slaves follow opens, modifications and closes. If a slave fails to modify due to broker rules, MirrorLink retries and logs the reason if it ultimately fails.

Open Trade History, switch to the Events view and filter by route or account. Hover the status chip to see the reason text.

Dashboards update continuously. Monthly PDFs and CSVs generate after the last trading day of the month and remain available in Trade History → Reports.

Go to Trade History, click Export, choose CSV or PDF, and select the date range. Large exports are prepared in the background and sent to your email.

They power code generation and advanced analytics. Check your balance in Settings → Billing. Purchase more from the same screen.

1. Open Settings → Profile & Security.
2. Update email or password and save.
3. Enable Two-Factor Authentication and scan the QR with your authenticator app.

Go to Settings → Billing and choose Manage Plan. Cancellation takes effect at the end of the current billing period.

Request deletion in Settings → Privacy. You'll receive a confirmation email. For help, email support@mirrorlnk.com.

Email support@mirrorlnk.com or use Help & Support → Raise a Ticket. Include account IDs, route name and a screenshot of any error.